FREQUENTLY ASKED QUESTIONS
Will I be collected directly from my location?
Yes, you will be collected from right outside your door (some pickup areas may not be serviced). Code will be required for pickups in gated communities.
How far in advance do I need to book a transfer?
Airlink Express recommends that all airport transfer bookings are processed a minimum of 48 hours in advance. Should you have a late booking however, simply contact Airlink Express directly and we will do our best to make suitable arrangements for you. Theme park and attraction transfer bookings can be arranged 24 hours prior, subject to availability. To book:
Call Airlink Express (07) 5563 8600, or
Fill in an online enquiry booking form by visiting www.airlinkexpress.com.au/contactus, or
Email your booking enquiry request to enquiry@airlinkexpress.com.au
Can I take my surfboard or any other large luggage items?
Yes, surfboards and any other oversized pieces are able to be transported at no extra charge – please declare when making a booking so correct vehicle size/trailer can be allocated to suit your needs. Please view our Terms and Conditions at www.airlinkexpress.com.au/terms or contact us directly to find out more about our fees and charges.
Where do we meet on arrival into Gold Coast Airport?
All domestic Jetstar, Virgin, Qantas and Rex Airline passengers will be met at the glass sliding exit doors, near the airline carriers’ baggage carousel, inside the terminal. Our driver will be holding a welcome sign with the passengers name clearly displayed. We encourage all passengers to make contact with the driver as soon as possible.
All international passengers will be met directly outside the custom exit doors by our driver who will be holding a welcome sign with passengers name clearly displayed. We encourage all passengers to make contact with the driver as soon as possible.
All passengers are encouraged to supply and be contactable by mobile phone.
Where do we meet on arrival into Brisbane Airport?
All domestic Jetstar, Virgin, Qantas and Rex Airline passengers will be met at the airline carriers’ baggage carousel, inside the terminal. Our driver will be holding a welcome sign with passengers name clearly displayed. 15 minutes is allowed after landing before you will be met by the driver. We encourage all passengers to make contact with the driver as soon as possible.
All international passengers will be met directly outside the custom exit doors. Our driver will be holding a welcome sign with passengers name clearly displayed. 30 minutes is allocated after landing before you will be met by our driver. We encourage all passengers to make contact with the driver as soon as possible.
All passengers are encouraged to supply and be contactable by mobile phone.
How are luggage items transported?
If you are travelling in our mini vans (1-13 persons seating capacity), an enclosed trailer will be supplied for groups of 10 or larger, for groups of 9 passengers or under luggage will be stored in the rear of vehicle. Mini coaches (14-21 persons seating capacity) will include enclosed trailer and maxi coaches (up to 60 persons seating capacity) have built-in luggage compartments but may need an additional enclosed trailer as required. Please note that excess luggage may incur an additional fee.
What method of payment is accepted?
Payment can be made by Visa, MasterCard or Amex prior to the transfer date or at time of booking over the phone, or cash (AUD) will be accepted by our drivers on the day of transfer (conditions apply).
What is the cancellation policy for Airlink Express?
Refunds will only be made subject to the following terms (other than specified):
A minimum of AUD $5 administration fee is applicable to all cancellations
*Cancellation notice received more than 24 hours = 100% refund, less administration fee
*Cancellation notice received less than 24 hours = 50% refund, less administration fee
*No cancellation advice received or failure to board = 0% refund
*Transfer of bookings to another day is accepted providing day/time is available and transfer is of equal value
How many passengers does each bus/coach accommodate?
Airlink Express is able to accommodate to any sized group. The size of each bus/coach will be allocated accordingly to each individual circumstance. For more information on bus/coach sizes, services and pricing please call us 07 5563 8600 or email your enquiry to enquiry@airlinkexpress.com.au
Do you have child seats available for use?
Yes, we can accommodate any aged child. Please request the required seat/s when your booking is being processed to ensure correct set up accordingly to Australian Standards, prior to your pick up. Child seats are supplied free of charge.
*0 – 12 mths rear facing baby seat
*1yr – 3yrs forward facing baby seat
*4yrs – 7yrs booster seat
Are all Airlink Express buses/coaches equipped with seatbelts?
Yes, all Airlink vehicles have Australian Standard seatbelts fitted. By Australian law seatbelts must be worn at all times whilst in a motorised vehicle.
Why does Airlink Express require my flight details?
All flight details, including airline carrier, arrival and departure times, and return dates and times, assist Airlink Express with ensuring that all passengers are collected in a timely and efficient manner. This also assists us with the cross checking procedure of all passenger details.